Community Manager & Social Copywriter

The future of social? It’s Super Proper.

This role will support Super Proper’s social team with real-time engagement and creative copywriting across a number of global, household-recognition brands.

You’ll work alongside a 20-person digital studio - design, video, photography, motion graphics, editing and more. You thrive in a fast-paced, ever evolving environment and are excited to deliver cutting edge ideas and social engagement tactics that connect our client to the right communities, in the right tone.

You embrace non-traditional ways of working and are comfortable leveraging the creative AI tools in market.

Importantly, you are obsessed with causing chaos in feeds with comments, reactions and the perfect post, at the perfect time.

What you’ll do

Planning and Ideation:

• Stay on top of industry trends, algorithm updates and new social media features.
• Proactively recommend innovative approaches to enhance our clients' social presence
• Contribute to and implement comprehensive social media strategies tailored to each client's objectives, target audience, and industry landscape
• Create engaging content calendars and manage day-to-day execution across multiple social platforms, including but not limited to Facebook, Instagram, YouTube, X, LinkedIn, TikTok, and emerging platforms
• Collaborate with internal teams and external partners to integrate social media initiatives with broader marketing campaigns and initiatives.

Community Management + Writing:

• Daily monitoring of social media channels for trends, insights, and conversations relevant to our clients' brands, leveraging opportunities for real-time engagement and creative moments
• Look for opportunities to build the brand’s community and social relationships online by mapping the right group of VIPs and engaging appropriately
• Be capable and interested in crafting the perfect copy - and able to demonstrate when you've used that skill to win hearts and feeds before
• Real-time responding and/or escalation of consumer engagement on client social handles.
• Work in lock-step with crisis teams and/or customer management as appropriate

Reporting:

• Analyze performance metrics and work with teams to generate reports, and provide actionable insights to optimize campaign effectiveness and drive continuous improvement.

What you bring

• 1-3 years of experience in social media management, preferably within an agency or digital marketing environment.
• Creative thinking and problem-solving abilities, with a knack for turning ideas into engaging content that drives results.
• Excellent writing with a keen eye for detail.
• Self-starter mentality and zero ego creative: you’re proactively chasing the next brief, jump into projects to improve the output, and you understand our route to fame is through the team.
• Fluency in and/or demonstrable interest in using the latest industry tools for digital design and craft; Adobe suite, Figma, Premiere Pro, GenAI incl. Open AI & Gemini, Midjourney and more.
• Have a proven eye for thumb-stopping visuals and care for what’s being crafted in the online world. Trends are changing every day: you’re already on them and figuring out what’s next.
• Data curiosity: you understand that in a world of algorithms our feedback loop only makes the creative effort stronger.